TERMS AND CONDITIONS OF USE
ORDERS FROM THE SHOP
DESPATCH
When orders are through my website I will do my best to dispatch your order within three to 5 working days.
DELIVERY
Once your order is dispatched you will receive a confirmation email, with tracking details where appropriate. Please refer to these tracking details in the first instance if you haven't received your order.
Please be aware that when your package is delivered you MUST make the postman or delivery courier aware of any damage to the packaging before signing to accept receipt. Failure to do this makes it very hard to submit a claim for damaged items.
Please note that any damage or incorrect orders must be reported within five working days of days of receipt.
RETURNS & REFUNDS
In accordance with UK legislation, you are entitled to return your order for a full refund (excluding delivery charges). You must inform me (by emailing art@jaclynstuart.com) within fourteen days of receiving your order that you would like a refund. Items must be returned to me within fourteen days of this. Please note -
Goods must be returned ‘as sold’ sealed in the original packaging
Goods must be unused and in 'AS NEW' condition. If you have opened a package to examine the product it must have been done without damaging the box and packaging or damaging the product in any way
I recommend returning items by recorded delivery, as refunds cannot be made where items are lost in the post.
I will acknowledge your return upon receipt, and will refund the cost of the goods returned within fourteen days.
PRODUCT IMAGES AND DESCRIPTIONS
Every effort is made to ensure that images and sizes displayed on this website are as accurate as possible but cannot guarantee an exact match to the product as displayed on your screen. All product information and technical specifications contained on this website are for guidance only, no responsibility can be taken for errors or omissions.
These terms and conditions do not affect your statutory consumer rights.
Privacy Policy and Using Wix run website and shop.
We use Wix to power our website and shop. Click here to see Wix data and privacy policy.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site, or otherwise to pursue our legitimate business interests listed above.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at art@jaclynstuart.com or by mail using the details provided below: